nougat 88 Privacy Policy

1 Introduction

nougat 88 places the highest importance on its users' privacy. This Privacy Policy explains in detail the types of information collected from you while using the nougat 88 platform, how that information is processed, and your rights regarding it.

This policy applies to the nougat 88 website, mobile application, and all related services. By registering on our platform or beginning to use our services, you are considered to have accepted the terms of this Privacy Policy. Reading our Terms and Conditions will give you a clearer understanding of the overall rules for using the platform.

This policy has been prepared in accordance with the applicable laws and data protection regulations of Bangladesh, and follows internationally recognised data protection standards.

2 Information We Collect

To provide services on the nougat 88 platform, we may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number
• Residential address
• Mobile number and email address

2.2 Account and Financial Information

• Username and password (stored in encrypted form)
• Transaction history — information related to deposits and withdrawals
• bKash, Nagad, Rocket, Upay account numbers or bank account details
• Deposit and withdrawal amounts and dates

2.3 Activity Information

• Game play history and results
• Betting activity records
• Bonus and promotion usage history
• Time spent on the platform and navigation patterns

2.4 Technical Information

• IP address and device identifier (Device ID)
• Browser type and operating system
• Login time and location data
• Cookies and similar tracking data

3 How We Collect Information

nougat 88 collects user information in several ways:

3.1 Information Provided Directly

You provide information directly when you register with nougat 88, complete account verification, make a deposit or withdrawal, or contact our support team. Information submitted through registration forms, identity verification processes, and transactions falls under this category.

3.2 Automatically Collected Information

When you use our website or mobile app, certain information is collected automatically. This includes technical details about your device, session duration, pages visited, and patterns of user behaviour.

3.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, additional information may sometimes be verified through trusted third-party service providers.

4 Purpose of Using Information

Collected information is used for the following purposes:

• Account Management: Completing the registration process, verifying identity, and keeping accounts secure.
• Service Delivery: Running gaming, betting, deposit, and withdrawal services without interruption.
• Financial Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: Providing assistance through 24/7 live chat and email.
• Promotions and Bonuses: Delivering welcome bonuses, weekly rewards, and other offers on a personalised basis.
• Security and Fraud Prevention: Preventing unauthorised access, fraud, and money laundering.
• Responsible Gaming: Monitoring user behaviour to identify problematic gambling patterns and provide necessary support.
• Legal Obligations: Complying with applicable laws and regulations and responding to lawful requests from authorities.
• Service Improvement: Improving the quality and usability of the platform.

You can learn more about nougat 88's goals and outlook on our About Us page.

5 Data Storage and Security

nougat 88 applies the highest industry-standard technical and organisational measures to ensure the security of your personal information.

5.1 Technical Security Measures

• All data transmission is secured using SSL/TLS encryption technology.
• Sensitive information — particularly passwords and financial data — is stored using strong encryption algorithms.
• Servers are protected through firewalls and intrusion detection systems.
• Regular security audits are conducted.

5.2 Organisational Measures

• Only authorised staff can access user information.
• Staff receive regular training on data protection.
• Strict access controls and logging systems are in place for data access.

5.3 Data Retention Period

Your information is retained for as long as it is needed to provide services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and to investigate fraud. Records of financial transactions must be retained for a specified period as required by applicable law.

6 Sharing Information with Third Parties

nougat 88 never sells or rents your personal information. However, limited sharing may occur in the specific circumstances below:

6.1 Service Provider Partners

Limited information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These partners may only use the information for their designated tasks and are bound by strict confidentiality agreements.

6.2 Legal Obligations

nougat 88 may be legally required to respond to valid and lawful requests from government bodies or law enforcement authorities under the laws and regulations of Bangladesh.

6.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer involving nougat 88, user information may be transferred to the new entity. In such cases, this Privacy Policy will remain in effect.

Other than for the reasons stated above, your information will not be shared with any third party without your prior written consent.

7 Cookies and Tracking Technologies

The nougat 88 platform uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the platform functions correctly.

7.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform — maintaining login status, session security, and so on.
• Performance Cookies: Analyse how the platform is used to help improve the quality of services.
• Preference Cookies: Remember your language preference, display settings, and other personal preferences.

7.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.

8 User Rights

As a nougat 88 user, you have the following rights regarding your personal information:

• Access: The right to request a copy of the information we hold about you.
• Correction: The right to request that incorrect or incomplete information be corrected.
• Deletion: The right to request that your information be deleted in certain circumstances, though this may not always be possible where legal obligations apply.
• Restriction of Processing: The right to request that the use of your information be limited for specific purposes.
• Portability: The right to receive your information in a structured, commonly usable format.
• Objection: The right to object to the processing of your information for specific purposes.

To exercise any of these rights, please contact our customer support team. We aim to respond to your request within 30 days.

You can find detailed guidance on responsible gaming, including information on setting limits and self-exclusion, on our Responsible Gaming page.

9 Privacy of Minors

All services on nougat 88 are intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we find evidence that a minor has registered on our platform, their account and all associated information will be deleted immediately.

Age is confirmed during the identity verification process, which is an important step in preventing access by minors. If a parent or guardian becomes aware that their child under the age of 21 is registered on our platform, please contact us immediately.

10 Policy Changes

nougat 88 reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• Registered users will be notified via email or in-app notification.
• Continued use of the platform after changes have been made will indicate acceptance of the new policy.

For significant changes, you will be given sufficient notice before the new policy takes effect. We recommend that you review this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us through the channels below. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

Answers to frequently asked questions can be found on our FAQ page.